Terms & Conditions / Terms of Service

Overview & General Information

Welcome to Toymoy.pk. This website is operated and owned by Toymoy. Throughout the site, the terms “we”, “us”, and “our” refer to Toymoy. By visiting our website, accessing our services, or placing an order, you engage in our “Service” and agree to be bound by the following Terms & Conditions, including all additional policies referenced herein. These terms apply to all visitors, customers, merchants, and users of the website across Pakistan.

Please read these Terms & Conditions carefully before using our services. If you do not agree to all the terms, you may not access the website or use any of our services.

1. Online Store & User Conduct

• By agreeing to these Terms, you confirm that you are at least the age of majority in your province or country of residence, or that you have given consent to allow any of your minor dependents to use this site.

• You agree not to use our website or products for any illegal, harmful, or unauthorized activities, nor violate any laws in your jurisdiction.

• Users must not share false information, identity details, or attempt to breach, harm, or misuse the website's technical infrastructure. A breach or violation of any terms will result in an immediate termination of your services.

2. Product Information & Pricing

• We make every effort to display the colors, images, and descriptions of our toys as accurately as possible. However, actual product colors or packaging may vary slightly due to screen calibration or batch updates.

• All prices on Toymoy.pk are officially listed in Pakistani Rupees (PKR).

• Prices and product availability are subject to change without prior notice.

• We reserve the right to modify, suspend, or discontinue any product or service at any time without any liability to the customer or third parties.

3. Orders, Verifications & Payments

• Customers must provide current, complete, accurate, and active shipping, billing, and contact details for all orders.

• Orders will only be processed and dispatched after successful verification and confirmation from our team.

• Toymoy reserves the right to refuse, limit, or cancel any order you place with us (including quantities per person or household) if pricing errors, stock shortages, or suspicious/fraudulent activity is detected.

4. Shipping & Delivery Limitations

• Delivery times may vary depending on your specific city, location, and local courier schedules across Pakistan.

• Toymoy strives to deliver on time but shall not be held responsible for unexpected transit delays caused by courier companies, extreme weather conditions, public holidays, or unforeseen logistical circumstances beyond our control.

5. Returns, Refunds & Claims

• All returns, exchanges, and refund requests are accepted and handled strictly according to our official Return & Refund Policy.

• Mandatory Requirement: Customers must provide a continuous, unedited parcel opening video as the sole valid proof for any claims regarding damaged, faulty, or missing items.

6. Intellectual Property Rights

• All content included on this website—including but not limited to text, graphics, logos, product images, digital downloads, data compilations, and overall design—is the exclusive intellectual property of Toymoy.

• No part of this website may be copied, reproduced, duplicated, or exploited for any commercial purpose without prior written permission from us.

7. Limitation of Liability

• In no event shall Toymoy, our directors, employees, or logistics partners be liable for any indirect, incidental, special, or consequential loss, damages, or delivery delays arising from the use of our website or the purchase of our products.

8. Changes to Terms & Conditions

• You can review the most current version of the Terms & Conditions at any time on this page.

• We reserve the right, at our sole discretion, to update, change, or replace any part of these terms by posting updates directly to our website without prior notice. It is your responsibility to check this page periodically for changes.

9. Contact Information

If you have any questions or require assistance regarding these Terms & Conditions, please contact us:

• Email: support@toymoy.pk

• WhatsApp / Phone: 0300-3949593

• Website: www.toymoy.pk

• Location: Karachi, Pakistan