Privacy Policy

At Toymoy.pk, we value the trust you place in us when shopping for your family. We are deeply dedicated to keeping your personal information safe, private, and secure. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website, browse our catalog, or make a purchase from our online store.

1. Information We Collect

To provide you with a smooth and hassle-free shopping experience, we collect two main types of information:

A. Personal Information (Provided by You)

When you place an order, create an account, or attempt to make a purchase through Toymoy.pk, we collect specific details required to fulfill your request. This includes:

- Contact Details: Your full name, email address, and active phone number.

- Delivery & Billing: Shipping address and billing address for your packages.

- Payment Information: Secure payment details needed to process transactions (processed via encrypted payment gateways).

B. Device & Analytical Information (Collected Automatically)

When you visit or browse our website, our system automatically tracks minor technical details to help optimize your experience. This includes:

- Your IP address and general geographic location.

- Web browser type and device operating system.

- Time zone details and data from temporary cookies installed on your device.

- Information on which specific toy pages or categories you view, what search terms brought you to our site, and how you navigate the store.

2. How We Use Your Information

We use the data we collect for primary business operations and to offer you a more personalized shopping experience, including:

- Order Fulfillment: Processing your payments, arranging fast courier shipping across Pakistan, and sending you automated order confirmations, tracking details, and digital invoices.

- Customer Support: Communicating with you regarding order updates, delivery status, or addressing your queries and complaints.

- Fraud Prevention: Screening orders and monitoring site traffic to detect, prevent, and protect against potential security risks or fraudulent activities.

- Marketing Updates: Sending you friendly updates, seasonal promotions, or announcements about newly arrived toys based on your preferences (you can opt-out at any time).

3. Sharing Your Information

We do not sell, rent, or trade your personal data to third parties for marketing purposes. We only share your data with trusted services that are absolutely essential to running our business operations:

- Shopify: We use Shopify to power our entire e-commerce store. Shopify securely processes and hosts our data. You can read more about how your data is handled on the official Shopify Privacy Policy.

- Courier & Logistics Partners: We share your name, shipping address, and phone number with our trusted local delivery partners in Pakistan so they can safely deliver your toys to your doorstep.

- Legal Compliance: We may disclose your information if required to do so by applicable laws, legal processes, government regulations, or to protect our brand's legal rights and safety.

4. Data Retention

When you place an order through Toymoy.pk, we retain your Order Information in our secure database for essential accounting, warranty, and customer service records. This information remains on file unless you explicitly contact us and request its deletion.

5. Safety & Security

We implement industry-standard electronic security protocols to keep your information safe from unauthorized access, loss, or alteration. All payment details and data transfers are protected using Secure Sockets Layer (SSL) encryption technology.

6. Updates to This Policy

We may occasionally revise or update this Privacy Policy to reflect operational changes, new features on our store, or updated local legal requirements. Any modifications will be posted directly on this page with an updated effective date.

7. Contact Us

If you have any questions regarding this Privacy Policy, want to request changes to your stored data, or wish to file a complaint, please feel free to reach out to our team:

- Email: support@toymoy.pk

- Website: www.toymoy.pk

- Mailing Location: Karachi, Pakistan