Initiating a Return

To initiate a return, contact our customer support team at returns@toymoy.pk with your order number and details of the item(s) you wish to return. Our team will guide you through the process and provide instructions for returning the product.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your original payment method. Please allow a reasonable processing time.

Exchanges and Replacements

If you received a defective or damaged item, contact us immediately, and we will arrange for an exchange or replacement. We are committed to resolving such issues promptly to ensure your satisfaction with our products.

Shipping Costs and Responsibility

Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part. In cases of exchanges or replacements, Toy Moy will cover the shipping costs for sending the new item to you.

Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, feel free to reach out to our customer support team at returns@toymoy.pk. We are here to assist you and ensure your experience with Toy Moy is delightful.

Please review our full Refund and Returns Policy for comprehensive details on our procedures and guidelines. Your satisfaction is our priority at Toy Moy.